Performance and transparency data
The Department publishes operational data for the GWUSRP on a quarterly basis. This page contains the most recent figures. Figures are rounded, delayed, and, where the responsible officer is unavailable, reconstructed.
Service performance
| Measure | Figure |
|---|---|
| Applications received since launch | 31,842 |
| Applications withdrawn after reading the terms | 9,417 |
| Applications withdrawn at the tea question | 6,203 |
| Wildebeest successfully integrated | 2,847 |
| Hosts progressing to Phase 2 | 1,964 |
| Hosts progressing to Phase 3 | 1,148 |
| Hosts requesting that their wildebeest be collected | 12 |
| Hosts withdrawing that request | 12 |
| Host satisfaction | 94% |
| Cost per successful integration | £8,417, including biscuits |
| Jammie Dodger expenditure (financial year 2025 to 2026) | £412,000 |
Satisfaction figures are collected at the end of each phase. The Department does not publish figures for hosts who did not complete the final phase.
Wait times
| Service | Advertised | Actual |
|---|---|---|
| Wildebeest delivery | 6 to 8 weeks | 7.2 weeks |
| Delivery, where the application contained an error | 3 to 5 years | 3.9 years |
| Time for a wildebeest to leave the transport vehicle | Up to 3 days | 2.6 days |
| Tea Readiness Assessment | 2 to 3 hours | 2 to 3 hours |
| Response to written correspondence | 28 working days | 31 working days |
| Response to a second submission of written correspondence | 28 working days | Not recorded |
The Tea Readiness Assessment figure is accurate to the minute, as the assessment is timed. The Department recommends allowing the full afternoon regardless. Wait times include weekends and bank holidays, except during Pointless, when all staff are watching.
The Department does not receive second submissions of written correspondence. Correspondence that may be a second submission is filed under the original. The original is then complete.
Complaints and concerns
| Category | Received | Upheld |
|---|---|---|
| Noise (grunting) | 3,847 | 1,941 |
| Noise (silence following the grunting) | 3,851 | 3,851 |
| Furniture displacement | 1,206 | 0 |
| Channel 5 access | 17 | 17 |
| Unauthorised food delivery | 1,933 | 1,933 |
Under Section 12B of the hosting agreement, furniture displacement is not damage. The sofa has been claimed; it has not been harmed.
All Channel 5 complaints were upheld. All 17 were reported by wildebeest. The Department has decided not to examine this further. The unauthorised food delivery figure includes the Nando’s incident of 2023. The Department does not publish the cost of the unauthorised food delivery figure.
Accent development
Reports are handled by the Accent Assessment Team, whose methods are described in the accent development guidance.
| Measure | Figure |
|---|---|
| Accents reported | 412 |
| Accents confirmed | 37 |
| Accents investigated and found to be enthusiasm | 375 |
| Neutral accent zones in operation | 3 |
| Assessors on extended leave | 2 |
Data quality
Figures marked ‘provisional’ have not been verified. Figures marked ‘final’ have been verified twice. Figures marked ‘withdrawn’ relate to the third quarter of 2024.
Figures relating to the Serengeti Displacement Event are not available. The Department has never published a figure relating to the Event. The Department has never had a figure relating to the Event to publish. The Department is comfortable with this position.
The Department does not publish data on individual wildebeest. If you believe data about your wildebeest has been published, contact the GWUSRP. The Data Protection Officer is currently a wildebeest. The Department does not discuss the Data Protection Officer.
Published: 4 August 2026. The next update is due shortly. The Department does not publish the date of the next update, as it does not wish to raise expectations.